Your interest in user feedback, as well as responsiveness, goes a long way in my opinion of the site.
I've been trying to find a provider like yours for months. Something I can afford and get support during the evening and night time hours when I do most of my web work. Benchmark is too expensive and they go home at 3:00pm my time with no support available.
I have been using Microsoft List Builder previously. You product is excellent. I will be cancelling my List Builder at the end of this month!